Privacy Policy

Last updated: May 9, 2026

NestMeal operates the NestMeal mobile application and website (nestmeal.app). This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information we collect

• Account: Name, email, phone, password.
• Profile: Photo, kitchen details, addresses.
• Payment: Processed by Stripe. We do not store card numbers.
• Orders: Orders, addresses, instructions, history.
• Location: With permission, to show nearby cooks.

2. How we use it

• Provide and improve Services
• Process orders and payments
• Connect customers with cooks
• Send notifications
• Prevent fraud

3. Sharing

Shared with cooks (orders), Stripe (payments), and when required by law. We do not sell personal information.

4. Security

All data transmitted over HTTPS/TLS encryption.

5. Retention

Retained while account active. Request deletion anytime through the app.

6. Your rights

• Access your information
• Request correction or deletion
• Withdraw location consent

7. Children

Not intended for under 13.

8. Changes

Updates posted on this page.

9. Contact

Email: support@nestmeal.app

Terms of Service

Last updated: May 9, 2026

1. Service

NestMeal connects customers with local home cooks.

2. Accounts

Provide accurate information. You are responsible for account security.

3. Payments

Prices in AUD. Service fee and taxes at checkout. Via Stripe.

4. Cancellations

Cancel before preparation. Contact support for refunds.

5. Cooks

Must comply with food safety regulations.

6. Conduct

No misuse, fraud, or abuse.

7. Liability

Platform only. Not liable for meal quality.

8. Termination

May suspend violating accounts.

9. Law

South Australia, Australia.

10. Contact

support@nestmeal.app